SHIPPING & RETURNS

Delivery

We endeavour to post orders within 2 working days. During busy times this may be a little longer so please bear with us as we are a small company.

Shipping is £3.95 for all UK orders. Orders are sent Royal Mail 48 Hour Tracked (usually arrive in 2-3 days, but can take up to 10 working days due to Royal Mail strikes and Christmas. I'm afraid this is out of my control). Once your order leaves us and tracking number is advised by email, you can track your item at https://www.royalmail.com/track-your-item.
Please select Special Delivery next working day delivery service £8.95 if your order is required by a certain date. Orders for Special Delivery received by 11am will be sent same day for next business day delivery. This is available Monday to Friday only.

INTERNATIONAL

International shipping is calculated on the weight of your order including packaging.

Please be patient as your order can take up to 21 business days or more to arrive; unfortunately I have no control over this.

I'm very sorry that due to problems shipping to some areas, I have taken the very difficult decision to temporarily suspend shipping to some countries.

Any duties and fees incurred on international orders are payable by the recipient. I'm afraid these fees are out of our control, so you should check with your relevant Customs Office if in any doubt what these fees may be.

If payment of these fees are refused, or you do not collect your parcel for any reason and items are returned to us, any refund made will be less outward shipping and return costs incurred by Mabel Sheppard.

Returns

Full priced items for a refund or exchange need to be sent back within 14 days of receipt in a re-sellable condition - unworn (except for the purposes of trying on), with the original tags attached, and in dust bag.

Sale items need to be set back within 7 days of receipt in a re-sellable condition - unworn (except for the purposes of trying on), with the original tags attached, and in dust bag. A credit note will be issued for returned sale items, which can be used on any future order.

Christmas returns - returns for gifts purchased from 1st November 2024 will be accepted for exchange or credit note until 15th January 2025.

Please return to:

Mabel Sheppard

PO Box 1399

Enfield

EN1 9GU

We strongly recommend you use a signed for service, and obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.

Unfortunately manufacturing faults do occasionally occur. If you believe an item to be faulty, please email mabel@mabelsheppard.co.uk and we will advise on what to do next.

Refunds

Full priced items - we process returns as quickly as we can, but it can sometimes take a while between posting back the returned item and receiving the refund.

You can track your returned parcel to see that it has arrived safely with us, and you will receive an email from us as soon as the refund has been processed, but please don’t contact us unless 10 or more days have passed and you still haven’t received the money.

Refunds are always credited to the original method of payment.

Sale items - a credit note will be issued for returned sale items, which can be used on any future order.

Free delivery over a certain spend is offered. If items are returned taking the spend below this amount, original postage cost will be deducted from the refund.

Please note that where a free gift is added with a minimum spend, if the gift is not returned its value will be deducted from your refund